The ability to pull up a patient's medical history, even if they don't have their insurance card with them. The system is very user friendly and intuitive. It is also very quick to load. I like that the system allows me to pull up all of my patients' records into one place. This helps me keep track of what tests need to be completed and when. Sometimes it can take several minutes to get through the login screen. Also, sometimes the computer freezes, which can be frustrating. However, this only happens occasionally and does not last long. If you are looking for a way to store and organize your patients' medical records, this is the program for you. It has made keeping track of all of our patients' medical records much easier.