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835 Review
62 Karma

Review on RichCall by Martin Alvarez

Revainrating 5 out of 5

Great call center software with room still left

I like that it has an easy interface, which makes managing my team easier than other platforms out there! The lack of integrations is what's holding me back from recommending this in its current state. If they can integrate some more third party applications (and maybe even have their own) then we could be golden here. We use richcall for our customer service department at work. It really does make everything so much better by allowing us all access via chat/screen sharing etc when needed - no need to pull everyone into meetings or emails just because someone needs help / guidance!!

img 1 attached to RichCall review by Martin Alvarez



Pros
  • Easy user experience
  • Works well across devices
  • Great reporting tools available
Cons
  • Not bad