I received this item for the first time but it didn't turn on so I sent a message to tech support on this item and they replied to me almost immediately, they got me on every possible way helped . You could, if your touchscreen isn't activated, that's beyond me until I've watched a few YouTube videos, check the fuse for the Ford Focus, it's like 79, it's under your glove box, and make sure it has not blown if it is not very easy to install it works wonderfully the only thing I have a little nickname is that the wifi is not the fastest but again I use LTE with three stripes it works well and I recommend it for your Ford Focus 2014 SE
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