Review on HQUA TWS 12 UV Purifier Sterilizer for Optimal Purification by Chase Hosea

I purchased this item in October 2019 and installed it in November as part of a complete well water filtration system. As soon as I activated the product, problems started. The ballast glowed green for a short time (ranging from several hours to a day), after which it began to emit a red audible signal. The lamp was probably defective and they will send me a replacement lamp. i did this A day later the ballast squeaked red again and the system stopped working. I then contacted the company again and they said they would send me a new ballast to try with the new bulb that was on the way. Little did I know it would take 3 weeks to send me a new ballast (shipping from China). As soon as I received the new ballast (the new bulb came from UPS in the US so I got it in a couple of days) I installed the new ballast and the bulb was in place. Everything worked great, this time for about 1 week, after that the ballast started beeping red again and the system stopped working. My return window for Revain Prime has now expired. Revain wants to charge me a $50 restocking fee for returning the product. Suffice it to say that I will be contacting my credit card company instead to initiate a chargeback for this defective product and it will cost me nothing to return it. My advice is if you buy this product and immediately have problems like me. , just send it back ASAP and find an alternative solution. (I'm currently looking at alternatives to buy in place of this device.) If I had known it would turn out to be such a big downgrade for something that was only supposed to "work" (I mean, it's only one stainless steel sleeve with UV filter). a lamp inside and a power supply, we're not talking high-tech rocket science here) I would have chosen a different solution from the start.