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Singapore, Singapore
1 Level
724 Review
65 Karma

Review on JYFT by Jeffrey Connel

Revainrating 3 out of 5

JYFT's Lackluster Product Quality and Service to Customers

I made a purchase from the JYFT online store not too long ago, and I have to say that the whole thing was a huge letdown for me. To begin, the thing I purchased was of low quality and did not perform as it had been described in the marketing materials. When I attempted to remedy the situation by contacting customer service, I was faced with comments that were unhelpful and dismissive of my concerns. It took me a few tries before I was finally able to speak to a representative, and when I did, they were unresponsive to my concerns and appeared more concerned in getting me off the phone as quickly as they could. I was not provided with any genuine answers or adequate compensation for the faulty merchandise that I was sent. In addition, the user interface of the website was cumbersome and difficult to navigate, which made the experience of purchasing on the internet both annoying and time consuming. The prices were also significantly higher in comparison to those of similar products offered on other websites. In general, I do not consider JYFT to be a dependable or customer-friendly electronics retailer. I would not suggest them. Because of their subpar level of customer care and the poor quality of the things they sell, anyone trying to buy electronics online should avoid using them.

Pros
  • user interface that is simple.
Cons
  • Low quality of the product.