The support team has been very responsive to our needs over time! They have helped us with all of my questions or concerns about their product that I may not be able get answers from other sources online (i'm sure there are plenty out here). It's nice having someone available 24/7 when you need them most - which isn't always convenient but they've done it so far without complaint :) We use this tool primarily as an admin console where we can see what messages were sent / received between agents & clients using several different platforms including Whatsapp messenger app itself (& also email etc.).