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827 Review
46 Karma

Review on LessChurn by David Caldwell

Revainrating 5 out of 5

Excellent Tool For Retention Tracking And Understanding Your Customer Behavior

The platform has been very helpful in getting our customers engaged with us again after they have left for other platforms or services, it's also helped me understand why my site was losing visitors so I can make changes that will drive more traffic to our website! It took some time at first but now we are seeing great results from this tool, keep up the good work!! Our biggest challenge right now is creating new content that engages our user base. We realized that there were too many similar sites out there like ours and thought about how we could differentiate ourselves through the use of video marketing. This software allowed us to create videos that would engage our target audience which then led to increased traffic to our websites and ultimately higher conversion rates! I love that this tool allows me to track my customers who are leaving, and helps me improve my retention rate! It really helps me understand why they are leaving me, so I can make changes to keep them around. I dislike that you cannot use this tool if you're working in an agency or as a freelancer. This tool is very helpful for tracking your customers who are leaving. I am able to fix any problems I have with retaining current clients, which results in more sales.

Pros
  • Very easy interface
  • Customer satisfaction ratings/reviews displayed within report
  • Provides detailed information regarding customer journey (what pages did / didn't lead directly) leading toward churning event.
  • provides ability do analyze visitor exit path
Cons
  • I don't really have any dislikes about this, everything is just fine