Review on ASUS RT-AC5300 WiFi Gaming Router - Tri-Band Gigabit Wireless Internet Router with AiMesh Compatibility, Lifetime Internet Security, Adaptive QoS, Parental Control, and MU-MIMO Support by Joni Juenke

I'm a network analyst at a major ISP. I have almost 20 years in this field. I troubleshoot networks that span an entire continent and some that span an ocean. I've worked on wireless network and internet connection support, I'm currently working on corporate networks and routers that are much more advanced than this device. I'm not saying this to blow my own horn, but to say that what I'm sharing comes from a seasoned professional. Previous wireless router I unfortunately broke the processor on this router so I needed something more powerful. My router is defective. LAN devices do not communicate with each other, this is an intermittent problem unique to this router, any other wireless router works out of the box with no issues in this regard. Devices like Roku sometimes fail to connect to a remote IP address or be controlled/viewed from a smart device with an app. The wireless printer is rarely seen and used. The Logitech Harmony remote base also gives an error that the device is not on the same network. This mostly happens with a wireless connection, but the issue also occurs with a wired connection. They don't get 1 star for that. he is defective. I understand. This happens with any electronic device or industrial device. I'm writing this review because their support is one bad experience after another. I found 1 other person on a little known forum who had the same problem but no solution. I have already updated the firmware, factory reset and checked all available settings to try and fix this issue. I went through the steps with their email support, which also guided me through the same steps I've already followed.1. The first rep I worked with didn't ask much of a question before saying it needed to be sent in for repair. I agreed because the equipment was faulty.2. They do not work with their customers to complete an RMA. They do not provide a shipping label for their defective product.3. They do not provide a shipping label for their defective product.4. When they receive the product for repair, their technician is unaware of the problem and states that he cannot reproduce it. The only response I get when they return the item is "Test ok, can't duplicate the problem"5. They don't answer calls if they say they will.6. I haven't spoken to anyone about this and have been for a few months now. Had the technician who received the device done the proper troubleshooting, they would have connected more than one device. You've probably tested the WAN and found no problems. I emailed them with details of the problem. If they connected multiple devices and checked the connection between them over the local area network, they would duplicate the problem. Done with Asus. So far the last 3 products I've bought from them have been defective. Maybe I'm just unlucky, but after spending a few hours without their support, I'm ready. I gave them every opportunity to get it right. I recommend using branded routers, the only 2 wireless brands I recommend to others are Linksys and Netgear. In fact, I've said this to all my clients for the past 10 years. Asus is new to the router space. I had high expectations, having been an Asus customer since the beginning and going to computer shows to build PCs before online shopping was possible. I used to recommend them as the best motherboards. I am afraid that is no longer the case. They are overpriced, under-supported and fail to deliver on their promises. Buy Netgear for half price, no pain.