Header banner
Revain logoHome Page
Jane Cuperus photo
Netherlands, Amsterdam
1 Level
501 Review
0 Karma

Review on Arlo Pro 3 Spotlight Camera - Wireless Security with 2K Video & HDR, Color Night Vision, 2-Way Audio - Black (Add-on, Wire-Free). by Jane Cuperus

Revainrating 2 out of 5

Great product - immature company

I would give 5 stars based on the following criteria: - Simply the best wireless camera system I have ever used - Easy setup - No issues with multiple and additional cameras - Excellent quality - Smooth use . Easy to set up. Why did I give two stars? The company needs to collaborate on customer service. Your customer service is one of the worst I have ever dealt with. None of the outsourced support centers have technical expertise. I had a simple question, but the conversation ended when it quickly became apparent that no one was really an expert on the system. Note that other indicators show that management in the customer service group is facing staff shortages and limited resources. In the world of ecosystems, you'd expect a company like Arlo to play with (especially) HomeKit. Pro3 not. This is unacceptable.

Pros
  • Always liked
Cons
  • Lots of things