I like the ease of use and the way it makes you feel as if you are in control of your information. Our company was just getting started with our HIPPA compliance program when we implemented this product. It made us look professional and gave us confidence. I would say that it has been a great tool for us so far. We have had very little issues. I wish it could be more user friendly but it's not bad at all. It does what it's supposed to do. It's easy to follow and gives you the confidence you need to go forward.