It's easy for people who have no coding experience at all! Very intuitive interface that allows you control over every aspect of their survey creation process without any knowledge or code needed from them. I love how quick they are with answers if there isn't anything wrong in my request template yet (even though it takes some time sometimes). The support team can be very slow but once someone finally gets back online things go smooth again so not much frustration here either :) We use bucket quite often as we work closely together within our organisation which has been good because i know what works well already before implementing into other departments / clients etc..