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South Africa, Pretoria
1 Level
719 Review
38 Karma

Review on BIGASUO by Marty Orthodontics

Revainrating 2 out of 5

BIGASUO: Doesn't Live Up to Its Promises

I had high expectations for BIGASUO, an online retailer that specializes in infant safety and monitors, as a product manager. My personal experience, however, was far from satisfactory. First and foremost, they had poor customer care. My orders had a number of problems, and it was challenging to get a timely answer from their support staff. When I did receive a response, the remedies they suggested were inadequate. Additionally, despite a respectable product variety, the quality of the goods varies. Some of the things I bought seemed to be well-made and durable, but others were lightweight and broke after only a few uses. This contradiction is unacceptable, particularly when it comes to products designed to protect infants. Even worse, some items took several weeks to appear, which added to the already lengthy delivery times. For parents who require products quickly, this is not ideal, and it is particularly frustrating when other online merchants can deliver goods in just a few days. Finally, I found their website to be challenging to browse and confusing. Finding what I was searching for was challenging, and the checkout procedure was overly difficult. Overall, I am unable to endorse BIGASUO as a trustworthy internet retailer of baby supplies. Their website usability, product quality, delivery times, and customer support could all use some serious improvement. I'll be doing business somewhere else.

Pros
  • Excellent customer support that makes it easier to search the website and find goods.
Cons
  • confusing navigation and structure of the website.