I like how easy it was to get up and running and that they had great customer service when you have questions along the way. It's not something I would use every day but if we were doing longer projects or even just short ones then I could see myself using this program again. A few things I didn't like as much are some of the templates look dated (and there isn't a good place where you can purchase new templates). Also some of the workflows aren't quite intuitive at first glance so make sure you're familiarizing yourself with them before jumping into your project. We needed a simple product to help us manage our social media efforts from start to finish. This allowed us to do everything online rather than having to go through multiple people/agencies.