I like that it is customizable to our needs (including having multiple clients). There are some glitches with its UI but we've had help from their support team in resolving them so far. It's been an overall great experience using this system. We used other products prior which were more expensive than ETT as well as being less user friendly/customizable at times. Our business has benefited tremendously by moving away from those solutions since switching over to Etk Track last year! The ability to track hours/billings is a great asset. We've been able to track our time in and out of various projects since we started using eTrack. Also, some of their features are relatively easy to use and understand. There's nothing that I dislike about this program. It has given us the ability to accurately know how much time we spend on specific tasks in order to bill our clients accordingly.