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Bahrain, Manama
1 Level
674 Review
24 Karma

Review on Impact Telecom by James Kelley

Revainrating 3 out of 5

I have used two other services for hosting my website and e-mail, so when it came time to switch my website over to them I didn't want to make the same mistake twice.

I had to take a chance and go with another service. It was a big decision, but after doing research and reading many reviews of other services I decided to go with Impact Telecommuications. Within 24 hours I got an email confirming that my account had been activated and asking me if I could confirm that I would like to receive invoices for billing purposes. After receiving my invoice I had a choice to either pay the entire amount immediately or set up a payment plan. I opted for the latter, because I was not ready to commit the money right away. They gave me a payment schedule that fit my budget. They made sure to notify me when payments were due so that I could monitor how much I owed. I also received an automated reminder when it was time to renew my domain name, and when the renewal was complete I received an email stating that my site had been successfully renewed.

Pros
  • Customer service representatives were helpful and knowledgeable.
  • The prices are fair and competitive.
  • I never had any problems with the system.
Cons
  • The initial setup was very complicated.
  • The payment plans can be confusing at first.