Review on Enhanced Communication: Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID and LCD Display - Ideal for Efficient Conference Calls with Speed Dial and Mute Functions by Kara Torres

I had two samples of this phone but gave up in disgust. Both samples behaved the same. Obvious Cons: Sometimes when I picked up the speakerphone, people on the other end couldn't hear me at all. I've had people hang up thinking the line was dead. - I could hear my own voice loudly (louder than the person on the other end of the line) in the earpiece when using the headset (so loud that I even heard the connection and squeaked once). - The volume seemed to change significantly from one ring to the next. I've never noticed such differences in calls from the same people on our other phones. - The viewing angle (quite small) is such that you cannot read it unless you lean over the top of the phone. - The ugliest of them all. :-) It could be a really good device - it has some great features that I haven't seen on other phones, but it seems Polycom didn't get the design right, which for the price is unforgivable. We have Nortel phones at work; They seem to work much better, but I haven't found a domestic version.