First of all this is a beautiful rug. The problem is that it is not durable. He has already shed much, and he has a tear that will only increase. The packaging was ok, so I can't explain the gap. The outer plastic cover looked quite worn, so the mat could have been sitting for a long time. The carpet inside looked new. I have bought many coir rugs and this is the first one I have had to return. So I know what they should be. Unfortunately sending it back because of the beauty.
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