The customer support is great, they are always willing to help with any questions that we have! They work hard at being able to provide customers like us (non-profit) products for our non profit organization's events/activities. I don't think there was anything bad about TransAXT but rather it seems as if their prices were too high compared to other companies in this market space. We use them primarily because of their price point vs comparable competitors. If you're looking into getting some event supplies or promotional items then definitely look into using these guys! Their website has an easy way to browse through all of the different options available so its not confusing when choosing what your product should be. Promotional giveaways such as pens & keychains - both branded AND generic ones depending upon need.