The customer support is great, they are always willing to help with any questions that we have! They work hard at being able to provide customers like us (non-profit) products for our non profit organization's events/activities. I don't think there was anything bad about TransAXT but rather it seems as if their prices were too high compared to other companies in this market space. We use them primarily because of their price point vs comparable competitors. If you're looking into getting someβ¦