Easy to use! I love how easy it was to set up my account, create profiles & integrate with our website so that we can send out newsletters automatically through their system. It's not as user friendly if you aren't familiar w/ computers or don't have access to technical assistance. Our team has been very supportive of us thoughout this process - they really are amazing people who want what's best for everyone involved in getting clients into rehab facilities. They've helped me figure things out when there were issues along the way regarding integration into websites like ours.