It was easy to setup, very quick response after contacting support team for assistance! I would highly recommend this service as it really does make things so much simpler when asking users if they wish to submit their feedback/reviews in regards to my products. As yet nothing i dislike about product, however sometimes we do get random issues during heavy usage but not often enough to have any real impact other than annoyance. Try them out and see how happy people are who use them, and then decide yourself whether its worth setting one up too. We're reaching hundreds of thousands of clients across our site allowing us better insight into areas which need improvement before launching new releases / feature enhancements. It's easy to use, it has all features I need plus some more which are not so important for me now but will be later! Not much as dislike about this program yet because everything works great until today when suddenly stopped working completely after my computer restarted without any warning nor error message at first sight!! So far no progress in finding out what went wrong since there isn't anything new found during research process either.