Received the box about 2 weeks ago, the box was torn and the bag with all the gear was missing. I called Thorin and told them about the missing equipment. About a week later I received the missing equipment, assembled the jack and checked its operation. I did a great job. I would advise Thorin to put two extra tapes on the box. The two extra strips would have prevented the box from tearing and spilling the contents, or increased the thickness of the box.
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