
I liked how Windows Hello worked on my wife's new laptop, so I was looking for a way to do the same on my desktop computer. This device seems a bit pricey due to its dedicated login, but in the few days I've had it, it works well and logs in quickly and reliably. I didn't want it to be on top of my monitor so I placed it under the monitor (see image) and it works fine there. The USB cable was long enough to reach my computer under my desk. The user manual recommends USB 2; The product description on Revain recommended USB 3. I had a USB 3 port open so I used that and it worked, although I think it's a USB 2 device. Of course it's important to plug it directly into the connect to a computer and not use a hub. The reason I didn't review this product above was the installation process. First, the user guide was printed so small that many users would need a magnifying glass to read it. The instructions are poorly written and mostly consist of screenshots of Windows Hello setup screens. As far as I can tell there is no company website listing and supporting the product. The instructions on the Revain website differed from the instructions that came with the product, although both were for downloading a .rar file. There are a couple of issues with this. First, many users are confused and concerned about downloads in general, especially from sites written in Chinese and/or linked by IP address only. Also, many Windows users don't know what a .rar file is and what to do with it after downloading it. They probably need to get some file extraction software and conclude that they should run the Setup.exe program. There is nothing about this in the instructions. For a product that will only be used by Windows users, a .zip file or better yet, a self-extracting installer would be a better choice. I was able to download and extract the files and my antivirus software. The scanner said they were fine. The properties of the file indicate that it is from Realtek. While debating whether to proceed with the setup, I looked again at the instructions that came with the camera and noticed that it mentioned that you can also use Windows Update. I tried this and it found the Realtek drivers. After that, installing Windows Hello was a breeze. Here's my revised installation guide: Plug in your camera and run Windows Update. If it works fine, if not, send it back or try the download process. My advice to the company is to focus on the Windows Update approach and place any mention of .rar downloads in a separate troubleshooting section with detailed instructions. Or better yet, develop an installer. In another thread, and I'm sure it was mentioned elsewhere, understand that unless you change your 4-digit PIN to a real password, this camera doesn't make your computer any more secure. Update: I've been using this device for a few weeks now and am happy with its performance. It's fast and reliable. If you look away when the light comes on and is looking for you, Windows will ask for your PIN. If you click sign-in options and then click the face icon, it will try again.

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