I like how easy it is to create test plans and how flexible they are once created. The interface can be confusing for new users at first, but with some trial and error, you'll get the hang of it. They are working on adding more flexibility in terms of how you can organize your tests. The interface could potentially use some improvements in terms of layout or font size when viewing results. Also, adding more custom fields would really help out in organization. Benchling has allowed us to organize our testing workflow into one place. This allows us to have access to all of our test plans from our main dashboard so we don't have to search through our email or other notes to find what we're looking for.