The best part is that I can easily integrate with my own ticketing system and other customer support tools like Zendesk, Intercom etc. It also helps me in tracking tickets as well as customer feedbacks. There are some minor UI glitches which needs to be fixed. I would recommend this product for those who are looking for a robust, scalable and easy-to-use customer service management tool. We have been solving our ticketing problems by using the Verloop.io software. This software has helped us to automate our customer service and support. It is very easy to use, and it has a lot of features. I have nothing to dislike about the software. I highly recommend this software to your businesses. Automating our customer service and support processes has helped us a lot. It has reduced a lot of the manual work and has improved the customer satisfaction.