Very clear communication of my needs by Sales rep who took her turn as point person for project. Product/Team aligned with overall process required / benefits to be realized & delivered against both short term milestones along an extended life span delivery (L5D). Great teamwork between internal resources at Elastic and external vendor team from NPMBDCG with strong CMMi rating. Clear understanding was developed over several engagements regarding what our capabilities were or could address going forward given changing markets etc - nothing earth breaking but very comfortable working relationships been built upon across all projects undertaken during this engagement period since 2015 onward until today's date. I like how easy it was to use for my team of 2-3 people who are not developers or have little experience with coding/scripting languages such as python etc., The ability to easily build out new integrations without having any prior knowledge about programming language(s) used by those APIs makes this an ideal solution! We've been able solve many problems we were previously unable due lack of resources at our disposal (both technical & financial).