I like that it's easy to use once you get used with how things work in this program! It can be somewhat confusing at first but after using awhile everything starts coming together very well!! There are not many downsides of clickclaimsto me either so far. If your looking into software programs then definitely give them another look because they have some great products out there now too. ! We love all our adjuster reports from here being able to pull up information quickly without havingto spend hours trying different ways or going through multiple files/spreadsheets etc..