My carrier arrived very well packaged with all accessories in a thick ziplock plastic bag. I was amazed at how well made this carrier is! Everything is strict, high quality. I just put the wheels in. The grip was great! It slides out like a carry-on, except it then tips so you can tow the carrier without tipping your pet up! A bit like the handle on a small red van, but more subtle. I opened the carrier for my cat to explore as she is afraid of the old plastic cage with bars that I used on his last visit to the vet. He came in and lay down and looked quite comfortable, but as a Maine Coon he doesn't quite fit. His head was sticking out at one end and his butt at the other. I closed it to see if it would work at all. It's a bit tight but I'll only be using it to take him to and from the vet so I decided to keep him because he's that good! I think I read a review that said the padding on the floor wasn't very soft. It's not soft, but the lambswool cover is very nice. I love this carrier! I only wish it came in a larger size. However, I highly recommend this carrier!
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