I bought it in July based on the description. I'm tired of changing electronic ones that broke in less than a year. Grind Gourmet certainly told a very good story about a respected company that made a good product and stood behind what they did. I finally realized that this is a qualitatively simplified coffee grinder with fewer moving parts meaning fewer failures and high quality materials that last and the company behind the product. I swear when I bought grinders I read somewhere that there was a lifetime guarantee but now I can't find it. I used choppers exactly as directed, with the size of the salt as directed. We are an adult household so no one swears at the device. Worked less than 8 months until it broke. I contacted Grind Gourmet about a month ago and they didn't bother to reply. I tried to contact them a second time. Luckily, Revain's customer service is fantastic! and now, even after 9 1/2 months, they are ready to return the broken salt shaker. Congratulations to Revain customer service and shame on Grind Gourmet - not for a faulty product but for not bothering to answer a customer's question. *** Grind customer service finally responded after my second email. Raven has already taken care of it.
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