I like that you can customize it so it fits your needs. You can change features and add new ones as well! It's not perfect, but definitely worth trying out. It does have some quirks here and there, but once you get used to using it, everything works fine. There's nothing that really stands out to me as "bad." Try it out. As long as you use it correctly, it will work for you. It has made our jobs much easier. We are able to track guests and keep up with reservations in one place. This makes reporting and keeping an accurate account of guest information much easier.