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Puerto Rico, San Juan
1 Level
802 Review
53 Karma

Review on AroPaw by Benny Suazo

Revainrating 1 out of 5

Dissatisfied with the Quality of Service Provided by AroPaw

As an AroPaw customer, I feel obligated to express my dissatisfaction with the quality of service they provide. My interactions with their organization have left me with a feeling of dissatisfaction, despite the fact that their website makes the claim that they provide a large selection of cleaning tools, household items, and health and household supplies. First and foremost, I had a hard time navigating through their website. It was difficult to find the things I was looking for, and the search function did not provide any assistance to me in my quest. In addition, the product descriptions were frequently lacking crucial information and were often incomplete. This made it difficult for me to assess whether or not the product was appropriate for me. In addition, I experienced a problem with an order that I had previously placed with AroPaw. The product was broken when it was sent to me, and when I attempted to contact their customer service department to request a replacement or a refund, I was received with a response that was unhelpful and unpleasant. Dealing with their customer care was a source of aggravation for me, and in the end, I did not obtain the resolution to my problem that I had hoped for. My interaction with AroPaw was negative on the whole, and as a result, I would not suggest their business to other people. Although they may provide a selection of products, the quality of their services and assistance to customers leaves much to be desired.

Pros
  • Large variety of medical and cleaning materials, along with other household goods and cleaning tools and supplies.
Cons
  • Messy, hard to navigate website design.