Despite being a satisfied long-time user of YUFUTOL products, I am writing to express my disappointment with the company's online store. To begin with, I have had poor experience with the longevity of their items. Tools and accessories that were advertised as high-quality did not live up to my expectations or survive as long as they should have. Their lackluster customer service is another major drawback. Whenever I have needed assistance with one of their products, I have called customer service, only to be confronted with excessive wait periods and incompetent people. It's obvious that YUFUTOL doesn't care about its customers. In sum, I am unable to endorse YUFUTOL as an online shopping destination. They obviously do not believe in the quality of their items because they provide such low durability and customer service. I will not be returning as a customer because I prefer to shop elsewhere for my work-related supplies.