I ordered two filters and received both in separate boxes which were in perfect condition. Of course, you don't need to use them often, and when I opened the pristine box, I found that they were stuffing completely broken filters in every box that couldn't be used. I made the wrong assumption that when they said check for damage that meant they would put the damaged product in a custom sized product box! I tried to get help to get back etc but they didn't respond at all.
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