I like that this system has an easy to use interface with many different modules available within it. It is very user friendly, so all staff can access and use the program without assistance from IT department or others who are more familiar with computer systems. There isn't anything about this particular product that I dislike. The benefits of using this type of tool include being able to provide better service than paper-based methods would allow. I have also been able to reduce my paperwork load by 50%.