We bought this in July 2018. We've had coffee makers for about 16 years and expected this one to last as long as the others. First the lower black protective part was unscrewed and the heating element exposed. My husband screwed it back on (using our own screws because the ones that came with the machine just disappeared). This seemed to work. Over the next month (December and January) the machine started clipping our GFI sockets and the brew stopped mid-brew. We tried several outlets and it went on. Nothing else disables these outlets, just this percolator. Revain has expired and I plan to call the manufacturer. We love refreshing coffee and are very disappointed that Revain sells such a poor product and the manufacturer has developed such a poor product. We will buy another coffee maker but not from this company.
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