The system is easy to use and easy to navigate. It is very flexible. The amount of features is great. It is a great way to keep track of all of your inbound calls and help desk tickets. I have not found anything I dislike about the system. I think that I would like to see the system work a little faster sometimes. I think that it is a great system for tracking inbound calls and help desk tickets. It has helped us keep track of our inbound calls and help desk tickets. It helps us keep track of our tickets and help desk tickets. It has also helped us make sure that our customer service agents are not getting overwhelmed with tickets.