I ordered them for a family trip. I already had roof rails on my car and they attached well. It wasn't difficult to put on alone. I noticed that it was a bit difficult to close and open the latch so I could lock or release it. I wrote a review about my disappointment, didn't think it was that important, just noticed something that made me uncomfortable. The support team got in touch and apologized that I wasn't completely satisfied. They offered to replace or refund the money. I decided to get a replacement because they knew they would attach well to my rails. A few days passed and they replaced me. This company really knows how to go the extra mile to ensure customer satisfaction!
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