Review on Close Support by Frank Villanueva

I like that you can easily check tickets using emails or other applications (like google), so it doesn't matter if you close them for any reason - they stay there till someone picks them up!Also sometimes the reports are not updated correctly with closed issues - some can be moved out even though they're still in status "open".Sometimes it's hard just opening new issues because of outdated reporting options from former support person who left our agency before we got this product. It used to be quite painful in managing all cases/issues. Now everything is organized in one place and the amount of time taken to do support was huge back then. So much easier now to pick any open case and close it right away without having to search through thousands of old ones first.It provides us realtime info about what customers did, how long they I like how easy it is to use and customize. There are so many options that there is always something to learn. This is a great tool for small businesses. It can get expensive for larger organizations, but the benefits are worth it. Close Support has given our company a way to create a unified ticketing system. I would not go back to using a paper ticket system! It has given me the ability to track and organize tickets in a way that I didn't think was possible.