Header banner
Revain logoHome Page
close support logo

Close Support Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

View on AmazonView on ЯM

Description of Close Support

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great solution when looking at tracking customer service

I like that you can easily check tickets using emails or other applications (like google), so it doesn't matter if you close them for any reason - they stay there till someone picks them up!Also sometimes the reports are not updated correctly with closed issues - some can be moved out even though they're still in status "open".Sometimes it's hard just opening new issues because of outdated reporting options from former support person who left our agency before we got this product. It used to be

Pros
  • Easy access
  • Can view history via email alerts.
  • Also allows managers across multiple sites keep tabs remotely while remaining productive working offsite
Cons
  • It is hard to say

Revainrating 5 out of 5

Very happy & satisfied user after initial implementation

This program was very straight forward for me as I am new in this field of close support services. It has so many features that are useful when you're working with multiple clients or products at once! You can easily set up teams within an account - which helps keep everything organized while still being flexible enough if someone needs more than one ticket assigned themself per day. As far as any complaints about "Close" go there shouldn't be anything negative said here because it seems like…

Pros
  • Also great customer service response time along wth immediate resolutions from client issues via phone calls etc
Cons
  • Some difficulties

Revainrating 5 out of 5

Great solution when looking at tracking customer service

I like that you can easily check tickets using emails or other applications (like google), so it doesn't matter if you close them for any reason - they stay there till someone picks them up!Also sometimes the reports are not updated correctly with closed issues - some can be moved out even though they're still in status "open".Sometimes it's hard just opening new issues because of outdated reporting options from former support person who left our agency before we got this product. It used to be

Pros
  • Easy access
  • Can view history via email alerts.
  • Also allows managers across multiple sites keep tabs remotely while remaining productive working offsite
Cons
  • It is hard to say

Revainrating 5 out of 5

Very happy & satisfied user after initial implementation

This program was very straight forward for me as I am new in this field of close support services. It has so many features that are useful when you're working with multiple clients or products at once! You can easily set up teams within an account - which helps keep everything organized while still being flexible enough if someone needs more than one ticket assigned themself per day. As far as any complaints about "Close" go there shouldn't be anything negative said here because it seems like…

Pros
  • Also great customer service response time along wth immediate resolutions from client issues via phone calls etc
Cons
  • Some difficulties