Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service.
I like that you can easily check tickets using emails or other applications (like google), so it doesn't matter if you close them for any reason - they stay there till someone picks them up!Also sometimes the reports are not updated correctly with closed issues - some can be moved out even though they're still in status "open".Sometimes it's hard just opening new issues because of outdated reporting options from former support person who left our agency before we got this product. It used to be
Pros
Easy access
Can view history via email alerts.
Also allows managers across multiple sites keep tabs remotely while remaining productive working offsite
This program was very straight forward for me as I am new in this field of close support services. It has so many features that are useful when you're working with multiple clients or products at once! You can easily set up teams within an account - which helps keep everything organized while still being flexible enough if someone needs more than one ticket assigned themself per day. As far as any complaints about "Close" go there shouldn't be anything negative said here because it seems like…
Pros
Also great customer service response time along wth immediate resolutions from client issues via phone calls etc
I like that you can easily check tickets using emails or other applications (like google), so it doesn't matter if you close them for any reason - they stay there till someone picks them up!Also sometimes the reports are not updated correctly with closed issues - some can be moved out even though they're still in status "open".Sometimes it's hard just opening new issues because of outdated reporting options from former support person who left our agency before we got this product. It used to be
Pros
Easy access
Can view history via email alerts.
Also allows managers across multiple sites keep tabs remotely while remaining productive working offsite
This program was very straight forward for me as I am new in this field of close support services. It has so many features that are useful when you're working with multiple clients or products at once! You can easily set up teams within an account - which helps keep everything organized while still being flexible enough if someone needs more than one ticket assigned themself per day. As far as any complaints about "Close" go there shouldn't be anything negative said here because it seems like…
Pros
Also great customer service response time along wth immediate resolutions from client issues via phone calls etc