This program was very straight forward for me as I am new in this field of close support services. It has so many features that are useful when you're working with multiple clients or products at once! You can easily set up teams within an account - which helps keep everything organized while still being flexible enough if someone needs more than one ticket assigned themself per day. As far as any complaints about "Close" go there shouldn't be anything negative said here because it seems like they've been doing things right since their inception (which means not much could possibly have gone wrong). We utilize CS throughout our organization now and every member loves how well suited we find its ease/flexibility compared to other programs out there. I believe all companies should try using some type of closed system such as this before deciding what's best for themselves, just make sure to do research first.