The ability to customize each page of my chart so that it fits exactly how I want it. There are many options, but sometimes choosing between them can be difficult when you're just trying to get started! Easy drag-and-drop customization tool with tons of features. Not only is the interface easy to use, but also the program itself has an excellent tutorial system in place to help new users understand what they need to do next. Customizing forms for different specialties or procedures as well as customizing reports (patient satisfaction surveys).