I like that it is easy to place orders online with this service as well as having access to the platform via my phone or computer. The customer care team is also very friendly and helpful when you need help solving any of your problems. It can be difficult at times to have all information from one source if there are some issues. However, they always do their best to resolve these quickly. They provide me with transcripts of interviews and lectures recorded through various media devices such as webcams and microphones. This makes finding specific points during research much easier.