I like how easy it is to set up, and that's one of my favorite things about this DNS service! It was very simple to get set up with our website hosted by them. The customer support can be slow sometimes but they are always quick to respond once you do contact them. We have not had any problems yet using their free dns service, so we're happy! If anything were ever to happen in the future, we'd definitely use their premium services as well for peace of mind. Hosting websites at no cost has been great for us since we don't want to spend money unnecessarily (we've used other free services before). Their premium plans will help cover expenses if something does go wrong or if there's an issue with your site. They also offer 24/7 phone support which helps out when issues arise.