I love that it is so easy to use, you can have multiple people working together in one chat room with different levels of access control for each person involved! The support team are very friendly but also know their stuff when they need help too which makes them even more helpful than if someone was just being rude or unhelpful because then we would be less likely want do business again as well!! It's great having something like this available at such an affordable price - otherwise there were going to end up paying much higher prices elsewhere (eg Slack).