1) It saves all info about tickets2). Easy customization3.) Excellent Customer Experience Team4.). Amazing Support5.), Awesome Admin Interface6), Nice UI7., Good for medium size companies with few team members8,) Superb help desk integration9.), Great pricing option10.), Very good documentation11.: No any drawback at this point of view12.), Friendly User interface13.), Highly customized as per business requirement14.). Well maintained product15.), Saves lots & improves our process flow 16.), Helps us saving money17.), Makes working environment friendly18 etc21 points are more than enough which we got by adhearoshelp deaktivate or edit ticket from my smartphone22 issues I faced while using it23.) Easily accessable24.): Provides excellent service25)). The best thing about adereso help desk software is its ability to integrate with other platforms like Zendesk or DeskConnect. It's also very easy to use for new users as well as advanced ones. I think it has some UI issues but nothing major. If you are looking for an all-in-one solution then this is definitely worth considering. We have been able to solve our ticketing problem by using adereso help desk.