1) It saves all info about tickets2). Easy customization3.) Excellent Customer Experience Team4.). Amazing Support5.), Awesome Admin Interface6), Nice UI7., Good for medium size companies with few team members8,) Superb help desk integration9.), Great pricing option10.), Very good documentation11.: No any drawback at this point of view12.), Friendly User interface13.), Highly customized as per business requirement14.). Well maintained product15.), Saves lots & improves our process flow 16.)…