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Adereso Helpdesk Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Adereso Helpdesk

Adereso Helpdesk is a powerful platform that helps you to centralize your customer support in one place and improve first response time over Whatsapp, social media, email and many others.

Reviews

Global ratings 4
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    4
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great tool to work along side other apps

I love how easy it was for me as an admin user of our help desk software (Sage CRM) when creating tickets with multiple agents/customers at once! It's also very useful if we have any questions about ticket creation or workflows from within SageCRMSidebar menu items like "Create Ticket", etc.- The interface could be more intuitive- Some customization options are not available through UI only by using API calls; this makes some things quite complicated - We use adhearsion integration which…

Pros
  • Allows you store contact information along withtickets createdfor your clients' problems
Cons
  • Not bad

1) It saves all info about tickets2). Easy customization3.) Excellent Customer Experience Team4.). Amazing Support5.), Awesome Admin Interface6), Nice UI7., Good for medium size companies with few team members8,) Superb help desk integration9.), Great pricing option10.), Very good documentation11.: No any drawback at this point of view12.), Friendly User interface13.), Highly customized as per business requirement14.). Well maintained product15.), Saves lots & improves our process flow 16.)…

Pros
  • Ticketer Integration
  • Mobile App support.
  • Ability To Manage Tickets In Single Dashboard And Integrated With Other Platforms Like Zendesks Or Dekconnect
Cons
  • It is hard to say

Revainrating 5 out of 5

Great tool to work along side other apps

I love how easy it was for me as an admin user of our help desk software (Sage CRM) when creating tickets with multiple agents/customers at once! It's also very useful if we have any questions about ticket creation or workflows from within SageCRMSidebar menu items like "Create Ticket", etc.- The interface could be more intuitive- Some customization options are not available through UI only by using API calls; this makes some things quite complicated - We use adhearsion integration which…

Pros
  • Allows you store contact information along withtickets createdfor your clients' problems
Cons
  • Not bad

1) It saves all info about tickets2). Easy customization3.) Excellent Customer Experience Team4.). Amazing Support5.), Awesome Admin Interface6), Nice UI7., Good for medium size companies with few team members8,) Superb help desk integration9.), Great pricing option10.), Very good documentation11.: No any drawback at this point of view12.), Friendly User interface13.), Highly customized as per business requirement14.). Well maintained product15.), Saves lots & improves our process flow 16.)…

Pros
  • Ticketer Integration
  • Mobile App support.
  • Ability To Manage Tickets In Single Dashboard And Integrated With Other Platforms Like Zendesks Or Dekconnect
Cons
  • It is hard to say