Review on Adereso Helpdesk by Brian Cruz

I love how easy it was for me as an admin user of our help desk software (Sage CRM) when creating tickets with multiple agents/customers at once! It's also very useful if we have any questions about ticket creation or workflows from within SageCRMSidebar menu items like "Create Ticket", etc.- The interface could be more intuitive- Some customization options are not available through UI only by using API calls; this makes some things quite complicated - We use adhearsion integration which requires additional configuration steps than what can easily done via GUI so sometimes there might still need manual intervention after all those configurations were made-.

Easy access data entry into Tickets &amp Support cases without having users logon directly onto web browser window while they're working away inside their respective office applications suchas MS OfficeWord Excel Power.