The most valuable thing about SEG is that they really get to know you as an organization. They ask smart questions, listen closely and offer suggestions and insights. I have no complaints. The only thing I would like to see changed is the reporting feature. Reporting is very basic and not user friendly. It's fine for now but it could be much better. I highly recommend this service! They are extremely professional, insightful and helpful. If you are looking for someone who will take their time with you and get to the root of your problems, you need to hire them. We've been able to make some significant improvements since we started working with them.