This software has made our life easy by providing us with many useful features which helps to communicate effectively with customers. I also like its user-friendly interface which makes it very simple for new users to use this software without any issues or difficulties. Sometimes we face some system related errors but after contacting their support team they resolve my issue immediately. You can easily integrate multiple social media platforms with one dashboard using this software. It's free too! It provides various options from creating custom bots through Zapier integration. We are solving customer service problems as well as promoting products via chatbots.