I like that it's easy to use, has all of my cases loaded into one place so they are easily accessible by client or attorney at any time during their representation in an accident/injury matter; also allows me access from home! The interface could be improved - sometimes there can't even see what you're typing (or pasting) because everything looks blacked out when trying to type anything with font size set too small!! Other than those minor issues we've been very happy users since switching over several years ago now.
We have used other programs but found them lacking compared to how well this program works while still being user friendly enough where clients don’t feel overwhelmed as much which makes things easier overall.